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Post by ellioti on Oct 28, 2012 13:45:00 GMT 8
I did my servicing and repair of one of the my door actuators some time ago at Jurong Harmony. The whole process took close to 6 hours, I dropped my car at the workshop at 9am and went back at 3pm, hoping to pick up my car. No one was attending to my car, yet I was told that I had to wait. After rushing the people as I had to go for another appointment urgently, they returned me my car 30 minutes later.
It was after a few days I realised my ashtray holder area (the area behind my handbrake was missing a cover. I didn't even know such a feature existed previously. Now there is a big gaping hole where the cover used to be. I called Jurong Harmony a few times to seek help for this matter. First call, a lady answered and said it cannot be the fault of Harmony motors as there was no need to open up that area and brushed me off. I was so upset that I said I will talk to Joey about this and she finally agreed to look into my problem. Called me a few minutes after and asked me to drop by to the workshop for the guys to check it out.
I went down to the shop to have the guys check it out, initial response as expected was it was not their fault. I said "I never even knew there is such a feature, could you help me?" after a while a technician empathized with my situation and asked the counter lady to keep track of my concern and help me to find the parts promising me to get back to me within 2 weeks.
I finally got a call in that 2 weeks (in late Aug'12/early Sep'12). I gave a confirmation to place the order for the part. Until now I haven't heard anything from Harmony Motors.
My concerns here are: 1) What happened to the trustworthiness of Harmony Motors? I had thought you people will take ownership of such issues instead of brushing me aside saying its not your fault. 2) Poor responsiveness, now the gaping hole is still there. 3) I was made to pay for a part I cannot imagine going missing except for the fact that it went missing when it was sent to the workshop.
Joey - there are more details I would like to share with you. This is atrocious attitude from your staff!
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Harmony Motor
Motoring with Peace of Mind - Honesty, Sincerity and Integrity are our beliefs!
Posts: 1,761
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Post by Harmony Motor on Oct 30, 2012 11:53:10 GMT 8
I did my servicing and repair of one of the my door actuators some time ago at Jurong Harmony. The whole process took close to 6 hours, I dropped my car at the workshop at 9am and went back at 3pm, hoping to pick up my car. No one was attending to my car, yet I was told that I had to wait. After rushing the people as I had to go for another appointment urgently, they returned me my car 30 minutes later. It was after a few days I realised my ashtray holder area (the area behind my handbrake was missing a cover. I didn't even know such a feature existed previously. Now there is a big gaping hole where the cover used to be. I called Jurong Harmony a few times to seek help for this matter. First call, a lady answered and said it cannot be the fault of Harmony motors as there was no need to open up that area and brushed me off. I was so upset that I said I will talk to Joey about this and she finally agreed to look into my problem. Called me a few minutes after and asked me to drop by to the workshop for the guys to check it out. I went down to the shop to have the guys check it out, initial response as expected was it was not their fault. I said "I never even knew there is such a feature, could you help me?" after a while a technician empathized with my situation and asked the counter lady to keep track of my concern and help me to find the parts promising me to get back to me within 2 weeks. I finally got a call in that 2 weeks (in late Aug'12/early Sep'12). I gave a confirmation to place the order for the part. Until now I haven't heard anything from Harmony Motors. My concerns here are: 1) What happened to the trustworthiness of Harmony Motors? I had thought you people will take ownership of such issues instead of brushing me aside saying its not your fault. 2) Poor responsiveness, now the gaping hole is still there. 3) I was made to pay for a part I cannot imagine going missing except for the fact that it went missing when it was sent to the workshop. Joey - there are more details I would like to share with you. This is atrocious attitude from your staff! Hi Ellioti, First of all I very much regret of your experience with us and would like to apologise for the whole event. I would like to find out more from my team before I can comment on this. However, waiting for repairs is ok but waiting without information is definitely a no-no. I always train my colleagues to provide information as much as possible. Be it negative feedback like 'can't complete in time' is still better than letting the client sit there 'gong-gong'. I will get back to you here for all the be aware of this event. Thanks Joey Lim
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Post by forte3737 on Nov 1, 2012 13:16:58 GMT 8
was wondering what the findings are?
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Harmony Motor
Motoring with Peace of Mind - Honesty, Sincerity and Integrity are our beliefs!
Posts: 1,761
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Post by Harmony Motor on Nov 2, 2012 15:07:05 GMT 8
I did my servicing and repair of one of the my door actuators some time ago at Jurong Harmony. The whole process took close to 6 hours, I dropped my car at the workshop at 9am and went back at 3pm, hoping to pick up my car. No one was attending to my car, yet I was told that I had to wait. After rushing the people as I had to go for another appointment urgently, they returned me my car 30 minutes later. It was after a few days I realised my ashtray holder area (the area behind my handbrake was missing a cover. I didn't even know such a feature existed previously. Now there is a big gaping hole where the cover used to be. I called Jurong Harmony a few times to seek help for this matter. First call, a lady answered and said it cannot be the fault of Harmony motors as there was no need to open up that area and brushed me off. I was so upset that I said I will talk to Joey about this and she finally agreed to look into my problem. Called me a few minutes after and asked me to drop by to the workshop for the guys to check it out. I went down to the shop to have the guys check it out, initial response as expected was it was not their fault. I said "I never even knew there is such a feature, could you help me?" after a while a technician empathized with my situation and asked the counter lady to keep track of my concern and help me to find the parts promising me to get back to me within 2 weeks. I finally got a call in that 2 weeks (in late Aug'12/early Sep'12). I gave a confirmation to place the order for the part. Until now I haven't heard anything from Harmony Motors. My concerns here are: 1) What happened to the trustworthiness of Harmony Motors? I had thought you people will take ownership of such issues instead of brushing me aside saying its not your fault. 2) Poor responsiveness, now the gaping hole is still there. 3) I was made to pay for a part I cannot imagine going missing except for the fact that it went missing when it was sent to the workshop. Joey - there are more details I would like to share with you. This is atrocious attitude from your staff! Hi Ellioti, First of all I very much regret of your experience with us and would like to apologise for the whole event. I would like to find out more from my team before I can comment on this. However, waiting for repairs is ok but waiting without information is definitely a no-no. I always train my colleagues to provide information as much as possible. Be it negative feedback like 'can't complete in time' is still better than letting the client sit there 'gong-gong'. I will get back to you here for all the be aware of this event. Thanks Joey Lim I have asked my colleagues and got the feedback from them. As usual, nobody has admitted that they touched the Plastic Cup Holder.... I can understand this.... All their reason are the same:- there's no need to touch that part as they are doing General Servicing only. Nobody has notice the parts missing when your car arrives or when you car left the workshop. I think given to anyone, all will miss this too. Having said that, I held a meeting with them over this matter and had emphasized that we should provide information to all our client at all time. I repeated that even if the information is negative, it is still a good information. One thing about our trade is all client came to see us with a negative situation. Some parts damaged or need servicing... $$ need to be spent. So we have to accept this and handle it well. We always try to make this environment as friendly and happy as possible. That's is why we are call Harmony Motor. I believe my colleague has already called you on the situation of the indent of this parts. Do call her if you need information. I can be reached 24/7 at 96369151 so don't worry. As for your 'losses', I will find a good way to make it up to you. Thanks.
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Unhappy with harmony
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Post by Unhappy with harmony on Nov 7, 2016 18:35:29 GMT 8
Did servcing with harmony @ AMK and have had bad experience with the staff. Came in morning 10am and have to wait till 4 pm, in addition price sky high. Just normal servicing , oil change and filter change. Joey please update your FB photo which I believe many of your previous staffs had already left. Please also put your price list or at least what type of servicing package you are offering as there is no price list is shown. Very disappointed ! Guys this will be my last visit. Thanks
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