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Post by gnehse on Dec 25, 2011 19:27:54 GMT 8
Hi joey,
just had my servicing at your chia ping road workshop.
Everything was great until the collection.
Just like to share some feedback for improvement. Apologise if i offend you or your staff.
Here are the issue i meant: 1. Air-con filter replaced without my acknowledgement and the technican didnt know that i am using an carbon filter. so i was told that normally if any filter is dirtly, it will be automatically changed. cause the carbon was bought on the forum and replaced by me a few months ago.
2. It is just a feedback, written in the receipt is car-wash included but when i collected the car, it was not performed. Just a feedback.
3. The next schedule label on my windscreen reflected an incorrect mileage. i went in at 83466km and the next service 83666km.
Overall i am okie but just would like to share the feedback to a better workshop.
Thank you for the job
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Harmony Motor
Motoring with Peace of Mind - Honesty, Sincerity and Integrity are our beliefs!
Posts: 1,761
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Post by Harmony Motor on Dec 26, 2011 21:40:16 GMT 8
Hi joey, just had my servicing at your chia ping road workshop. Everything was great until the collection. Just like to share some feedback for improvement. Apologise if i offend you or your staff. Here are the issue i meant: 1. Air-con filter replaced without my acknowledgement and the technican didnt know that i am using an carbon filter. so i was told that normally if any filter is dirtly, it will be automatically changed. cause the carbon was bought on the forum and replaced by me a few months ago. 2. It is just a feedback, written in the receipt is car-wash included but when i collected the car, it was not performed. Just a feedback. 3. The next schedule label on my windscreen reflected an incorrect mileage. i went in at 83466km and the next service 83666km. Overall i am okie but just would like to share the feedback to a better workshop. Thank you for the job First, I would like to thank you for your support. Second, I would like to apologies for all the 'misconduct'. Third and most sincerely, I would like to thank you for your feedback. Like I say, only our true supporter would like us to improve. Fourthly, I can't really give you a good 'excuse' except that I will make sure that these feedback will be conveyed to my colleagues for improvement. Fifth, you are welcome to Harmony Motor for the whole of 2012 for FREE Car Wash. Merry Christmas.
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nakshire
FreeLance Seller
Licensed to fart.
Posts: 2,629
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Post by nakshire on Dec 26, 2011 22:09:15 GMT 8
sweee!! next time i go servicing don't wash my car ok joey?? HAHA
Anyway I'm sure they have missed out some fine details in servicing your ride bro, actually you could have went back to HM and sound it out. They will certainly correct their mistakes on the spot! From what I know, they are one of the most reliable workshop to go to for our KIA rides already.
Cheers
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Harmony Motor
Motoring with Peace of Mind - Honesty, Sincerity and Integrity are our beliefs!
Posts: 1,761
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Post by Harmony Motor on Dec 26, 2011 22:12:21 GMT 8
Thanks Bro nakshire. Recently rainy weather, so I think my guys may think that since it's wet, they can eat snake a little. Anyway, I will put that to my guys to get our clients' approval if they want to eat snake. Haha.
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Post by gnehse on Dec 27, 2011 18:59:48 GMT 8
sweee!! next time i go servicing don't wash my car ok joey?? HAHA Anyway I'm sure they have missed out some fine details in servicing your ride bro, actually you could have went back to HM and sound it out. They will certainly correct their mistakes on the spot! From what I know, they are one of the most reliable workshop to go to for our KIA rides already. Cheers yup agreed but when i collect was quote late... so dun want to spoil anyone mood.. ;D
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Harmony Motor
Motoring with Peace of Mind - Honesty, Sincerity and Integrity are our beliefs!
Posts: 1,761
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Post by Harmony Motor on Dec 27, 2011 23:31:15 GMT 8
Agree with you that it's not so nice to receive quote after the pig is being slaughtered. Sorry.
Who ask us to have a high reputation? Very siong to keep up with it. Trying very hard though. Thanks for your support.
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